The order record is the reference
Send the order number plus photos of the received part and label. Staff compare them with the confirmed variant and explain the approved return route.
Returns desk · order evidence
Returns start with the order record.
Contact the shop before sending anything back. The order reference, part condition, photos, fitment record, and packaging help us review the correct next step.
Contact us within the return request period
The period begins when delivery is recorded. Sending a request does not automatically approve a return; staff review the order and item evidence first.
Contact the shop when
- The shop sent a different item from the confirmed order record.
- The part arrived damaged and the parcel, label, packaging, and damage can be photographed.
- The item is materially different from the condition or description confirmed for the order.
- The item remains uninstalled, unmodified, complete, and in the same condition received.
A return may be refused when
- The part was installed, modified, opened, damaged after delivery, or returned incomplete.
- The correct part was supplied but the buyer provided incorrect bike details or ordered against a clear compatibility warning.
- The request arrives after the configured return period without another applicable right.
- The item is sent back without approval or without the requested order and condition evidence.
How different problems are reviewed
Keep every layer of packaging
Photograph the outer parcel, courier label, internal packing, and damage. Do not install or repair the part while the carrier or shop review is open.
Fitment evidence matters
If the shop confirmed the wrong compatibility, contact us. If incorrect bike details were supplied or a warning was ignored, return shipping or refund eligibility may differ.
Nothing is sent back until the route is approved
- Send the evidence
Order reference, reason, photos, bike details, and part number.
- Wait for approval
Staff confirm whether a return, replacement, carrier claim, or another solution applies.
- Follow return instructions
Use the approved address, packaging, carrier, and tracking method.
- Inspection and refund
After the item is received and checked, staff confirm the approved refund method and amount.
Important: Original delivery, return shipping, customs, and import charges are not automatically refundable unless the shop confirms otherwise or applicable law requires it. This policy does not remove rights that cannot legally be excluded.
Start a return enquiry